FAQs

You will receive a shipping confirmation email with tracking details once the order has shipped. 

Please allow 24 hours after placing your order for tracking information to become available. You can track your order from your Account page.

We offer Economy shipping with a flat rate of $6.95 for orders 1lb and under, orders over 1lb have a flat rate of $8.95.

We offer free Economy shipping for orders over $59.

Delivery times vary based on the shipping carrier, destination, and selected shipping method.

• Same-Day Shipping: Orders placed Monday–Friday before 11 AM PT / 2 PM ET ship the same day.
• Weekend & Holiday Orders: Orders placed on weekends, holidays, or after the cutoff time will be processed and shipped the next business day—including those with expedited shipping.

Once your return is received and processed at our warehouse, we will notify you via email when the refund has been issued.

Refunds typically take 5–7 business days to reflect in your account, though the total process may take up to 14 business days.

We recommend keeping your proof of postage until your return has been fully processed.

We accept returns and exchanges within 7 days of purchase for most items. Each order is eligible for one (1) return. 

Use our Checkout+ option for free returns. If you don't opt to pay the $1.98 fee, you will be responsible for the cost of the handling fee.

 Please note:
     •    Final sale items, including face masks, are not eligible for return or exchange.
     •    Garments that have been worn, printed, washed, decorated, or altered are not eligible for return or replacement.

 We recommend inspecting your items carefully before making any changes or customizations

Checkout+ helps you unlock free returns for $1.98

By paying $1.98 now on your order, you will qualify for a return at no extra cost, allowing you to maximize your return by avoiding higher return handling and shipping fees.

If you don't opt to pay the $1.98 fee now, you can still do a return, but you will be responsible for the cost of the handling fee.

Store policies may exclude certain items from this service, such as items that are final sale.

If you're attempting to change or cancel an order, please visit our [Order Management portal] as soon as possible and request a cancellation in the subject line. We'll do our best to assist you. However, it's important to note that we cannot make order changes once your order is packed, which is usually [24-48] hours after you place an order.

If we weren't able to make the desired modifications to your order in time, don’t worry. We offer hassle-free exchanges and returns through our portal [link to Return portal].

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you.

On some occasions, packages may be marked as delivered but take additional time to arrive. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.

If you need additional assistance, please contact us for support. Note: Clothing Shop Online is not responsible for stolen packages.

We have 8 warehouses across the U.S. to ship items as fast as possible. However, sometimes orders are fulfilled from different locations, leading to multiple shipments.

This does not affect shipping costs but may result in varying delivery times or different carriers.

We do not support tax exemptions as we operate as a traditional e-retailer.

For tax exemption purchases, we recommend buying through an apparel wholesaler.

To deliver the most competitive, everyday low prices to our customers, we now offer reduced prices on eligible sale items automatically, regardless of cart size. Sale prices are displayed directly on the product pages and notated in blue.

Eligible bulk orders $80 and up are still automatically discounted in cart. Unlike before, sale items may be eligible for additional bulk discounts, but at a maximum rate that factors in any reduced pricing that has already been applied.

Closeout prices are notated in red on product pages, are not eligible for additional bulk discounts, and are final sale. Please note, all Richardson products are excluded from all discounts and promotions, including promo codes and bulk discounts.

Discount up to Order value

5%  $80-$149.99

7.5%  $150-$249.99

10%  $250-$499.99

12.5%  $500-$999.99

15%  $1,000+