How long will it take to get my order?
What's the Return Process?
Discounts and Promotions
Can I cancel or change my order?
FAQs
Shipping
How do I track my order?
You will receive a shipping confirmation email with tracking details once the order has shipped.
Please allow 24 hours after placing your order for tracking information to become available. You can track your order from your Account page.
How much does shipping cost?
We offer standard shipping with a flat rate of $6.95 for orders 1lb and under, orders over 1lb have a flat rate of $8.95.
Do you offer free shipping?
We offer free Economy shipping for orders over $59.
Do you ship worldwide?
Do you offer expedited shipping?
Yes, we do offer expedited shipping!
- Faster: Shipping rates vary based on weight and mailing address. Please note, while most packages arrive within 3-5 business days, all delivery dates are just an ESTIMATE.
- Fastest: Expedited shipping rates vary based on weight and mailing address. Please note, while most packages do arrive within 1-2 business days, this is just an estimated delivery date.
How long does delivery take?
Delivery times vary based on the shipping carrier, destination, and selected shipping method.
- Same-Day Shipping: Orders placed Monday–Friday before 11 AM PT / 2 PM ET ship the same day.
- Weekend & Holiday Orders: Orders placed on weekends, holidays, or after the cutoff time will be processed and shipped the next business day—including those with expedited shipping.
Returns and Exchanges
When will I get my refund?
Once your return is received and processed at our warehouse, we will notify you via email when the refund has been issued.
Refunds typically take 5–7 business days to reflect in your account, though the total process may take up to 14 business days.
We recommend keeping your proof of postage until your return has been fully processed.
What is your return/exchange policy?
We accept returns and exchanges within 100 days of purchase.
Masks and all other final sale items are NOT eligible for refund or replacement.
Garments worn, printed, washed, decorated, and/or altered are NOT eligible for a refund or replacement.
You are responsible for inspecting the garments before performing any alterations or embellishments.
How do I start a return?
Our return policy allows returns for unopened, damaged and incorrect products purchased in the last 100 days.
If you'd like to proceed with a return, please [visit our return portal]. Once your request is approved, you will receive a return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. You can expect your return to be processed within 10 business days or less of our returns department receiving it.
Cancellations and Order Changes
What is your cancellation policy?
How do I cancel my order?
If you're attempting to change or cancel an order, please visit our [Order Management portal] as soon as possible and request a cancellation in the subject line. We'll do our best to assist you. However, it's important to note that we cannot make order changes once your order is packed, which is usually [24-48] hours after you place an order.
If we weren't able to make the desired modifications to your order in time, don’t worry. We offer hassle-free exchanges and returns through our portal [link to Return portal].
Can I edit or add anything to my order?
Delivery and Order Issues
My order was marked delivered but isn't here
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you.
On some occasions, packages may be marked as delivered but take additional time to arrive. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
If you need additional assistance, please contact us for support. Note: Clothing Shop Online is not responsible for stolen packages.
What do I do if I receive the wrong item in my order?
Why is my order coming in separate packages, on separate days?
We have 8 warehouses across the U.S. to ship items as fast as possible. However, sometimes orders are fulfilled from different locations, leading to multiple shipments.
This does not affect shipping costs but may result in varying delivery times or different carriers.
Payments, Discounts, and Rewards
How do I apply promo/discount codes?
How do I take advantage of tax exemption?
We do not support tax exemptions as we operate as a traditional e-retailer.
For tax exemption purchases, we recommend buying through an apparel wholesaler.
Account and Subscriptions
I'm having trouble logging in
Miscellaneous
How do I take advantage of bulk discounting?
To deliver the most competitive, everyday low prices to our customers, we now offer reduced prices on eligible sale items automatically, regardless of cart size. Sale prices are displayed directly on the product pages and notated in blue.
Eligible bulk orders $80 and up are still automatically discounted in cart. Unlike before, sale items may be eligible for additional bulk discounts, but at a maximum rate that factors in any reduced pricing that has already been applied.
Closeout prices are notated in red on product pages, are not eligible for additional bulk discounts, and are final sale. Please note, all Richardson products are excluded from all discounts and promotions, including promo codes and bulk discounts.
Discount up to Order value
5% $80-$149.99
7.5% $150-$249.99
10% $250-$499.99
12.5% $500-$999.99
15% $1,000+
Get support
- Contact usEmail us your question and we will contact you shortly
- Chat with usHello!
- Call usAvailable Monday - Friday from 8am-4:30pm PST
- Customer Experience Team: +1 562 356 4520